Having quality process in place at SAA EST do more than just see the standard to ensure excellent output of services. We recognized that a good quality process helps set the internal culture of our firm. Quality is one of the most important features of our company, we use quality processes as driving tools for delivering quality services for our clients. We invest time and money in recruiting the best. Quality reflects our work, we aim to do it right the first time. Meeting clients' standards guarantees client loyalty, stronger reputation and growth, hence replicating to our success. Delivering quality services is at the pinnacle of our decision-making.

    Responsibility Processes

  • QMS Planning
  • Client Focus
  • Risk Management
  • Management Review

    Resource Management

  • Resource Planning
  • HR Management
  • Training and Development
  • Monitoring


  • Document Management
  • Record Management
  • Manual preparation
  • Archive Storage

    Analysis & Improvement

  • QA Planning
  • Client Satisfaction
  • Corrective & Preventive Action
  • QA Service & Process Audit

    Service Realization

  • Service Quality Planning
  • Clients Focus
  • Design & Development Planning
  • Recruitment planning & Implementation